APPENDIX B: Methods
In order to capture experiences of supervisors II and managers whose work practices differ from CPS caseworkers and supervisors I, CTG conducted a series of telephone interviews with supervisors II and managers who participated in the mobile technology pilot and who were also supervising caseworkers who were assigned a laptop. The telephone interviews took place from October 11th through October 18 and ranged in length from 25 to 45 minutes. In total, CTG conducted five interviews with six people. Namely, we interviewed two supervisors II from Staten Island, 1 supervisor II from Manhattan, two managers from Manhattan and one manager from Staten Island. All interviews were conducted by 2 CTG investigators and were designed to gather information regarding the personal experience of each interviewee with the mobile device as well as their observations of the effects of the laptop computer on the work practices of their subordinates.