APPENDIX B: Methods
Facilitated workshops with CPS staff from both Manhattan and Staten Island, were conducted on August 27th and August 28th , approximately four weeks after the start of the pilot. Specifically, CTG conducted two three-hour workshops with CPS caseworkers from Manhattan and three one-and-a-half-hour workshops with CPS caseworkers from Staten Island. Supervisors II and managers were purposely excluded to allow for an open discussion with the CPS caseworkers. The difference in length of time and the number of workshops was driven by limitations of physical space at the Staten Island offices, which allowed only for 10-12 interviewees per session. In total, 59 caseworkers attended the workshops representing approximately 42% of all caseworkers testing the laptops in both locations. The workshops in Manhattan were attended by 28 participants, Staten Island workshops were attended by 31 participants. Each workshop was facilitated by two CTG investigators and was designed to elicit information about participants’ experience with the laptop, as well as general information about the overall fit of mobile technology into CPS work.