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Information, Technology, and Coordination: Lessons from the World Trade Center Response

Abstract

Executive Summary

Introduction

Chapter One: Information Needs

Chapter Two: Findings and Lessons Learned

Chapter Three: Prospects and Recommendations for the Future

Appendix: Study Design
  • Members of the research team
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Appendix: Study Design

Members of the research team

Principal Investigators

Sharon S. Dawes, Center for Technology in Government, University at Albany/SUNY
Bruce B. Cahan, Urban Logic, Inc.

Center for Technology in Government Researchers

Anthony M. Cresswell
Jose-Ramon Gil-Garcia
Theresa A. Pardo
Fiona Thompson
Carrie Schneider

Additional University at Albany Faculty

Thomas Birkland, Public Administration and Policy, Center for Policy Studies
Teresa Harrison, Communication
Thomas Stewart, Center for Policy Studies
Giri Kumar Tayi, Management Science and Information Systems