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Information, Technology, and Coordination: Lessons from the World Trade Center Response

Abstract

Executive Summary

Introduction

Chapter One: Information Needs

Chapter Two: Findings and Lessons Learned

Chapter Three: Prospects and Recommendations for the Future

Appendix: Study Design
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Abstract
Lessons from the World Trade Center Response Cover
Information, Technology, and Coordination: Lessons from the World Trade Center Response
June 2004 >Download PDF
Sharon S. Dawes, Thomas Birkland, Giri Kumar Tayi, and Carrie A. Schneider
Research into what organizations did in the midst of the World Trade Center crises and response provides valuable lessons for improving crisis response and emergency management and planning. Equally important, the lessons reveal that interdependencies of human, organizational, and technological resources may benefit overall government operations in normal times.