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Some Assembly Required: Building a Digital Government for the 21st Century

Abstract

Organizing committee

Acknowledgements

Executive summary

1. Background - the dimensions of American government

2. The new web - technology, policies, people, and organizations

3. Government needs for the 21st century

4. Designing a multidisciplinary research enterprise for Digital Government

5. Digital Government Program recommendations

Selected references

Appendix A. Workshop summary

Appendix B. Workshop participants

Appendix C. Background papers
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5. Digital Government Program recommendations

3. Encourage methods that describe, account for, and evaluate questions of service and system integration and environmental complexity.

In order to be successful, the research program will need to address the interplay among technical, management, policy, and organizational factors influencing the information systems that support government operations. With this diverse set of research questions and objectives, the program should encourage research in both social and information sciences and welcome a variety of research methods, particularly ones that directly involve system users and beneficiaries. These might include:

  • single and comparative case studies
  • experimental testbeds
  • single and multi-site field research
  • surveys
  • longitudinal studies
  • network analyses
  • evaluation studies