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International Digital Government Research: A Reconnaissance Study (1994 - 2008) - UPDATED



APPENDIX E: List of Publications

Best practice studies

Brown, C. (2002). G-8 collaborative initiatives and the digital divide: Readiness for e-government. In the Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.

Coscia, E., Mitsana, T., & Randall, G. (2005). Sets: A system to support procurement in European public administration. In P. Cunningham & M. Cunningham (Eds.), Innovation and the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.

Dobrev, B., Stoewer, M., Makris, L., & Getsova, E. (2002). E-munis - electronic municipal information services - best practice transfer and improvement project: Project approach and intermediary results. In R. Traunmüller & K. Lenk (Eds.), Electronic government (Vol. 2456, pp. 199-206): Springer-Verlag Berlin Heidelberg.

Germanakos, P., Christodoulou, E., & Samaras, G. (2005). Evaluation of NMS e-services environment within the context of four specific socio-economic domains: Towards the promotion of a few best practices for improving e-inclusion and e-participation. Paper presented at the 5th European Conference on e-Government (ECEG), University of Antwerp, Belgium.

Global Information and Communication Technologies Department. (2005). E-development: From excitement to effectiveness: World Bank.

Howe, C. (2006). Evaluation of the eParticipate project: The use of webcasting to support and encourage eParticipation. In P. Cunningham & M. Cunningham (Eds.), Exploiting the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.

Lee, S. M., Tan, X., & Silvana, T. (2006). M-government, from rhetoric to reality: Learning from leading countries. Electronic Government, an International Journal (EG), 3(2), 113 - 126.

Maheshwari, B., Verma, S., & Kumar, V. (2005). Design and development of e-government portals: Trends, best practices, and challenges. In the Proceedings of the International Conference on e-Governance (ICEG), Ottawa, Canada.

Millard, J. (2002). E-government strategies: Best practice reports from the European front line. In R. Traunmüller & K. Lenk (Eds.), Electronic government (Vol. 2456, pp. 298-306): Springer-Verlag Berlin Heidelberg.

Millard, J. (2004). Reorganisation of government back-offices for better electronic public services. Paper presented at the 4th European Conference on e-Government (ECEG), Dublin, Ireland.

Morganti, L., Warnaars, E., Karkowski, H., Pokorski, U., & Cunha, D. (2005). @lis: A new cooperation model for the development of the information society. In P. Cunningham & M. Cunningham (Eds.), Innovation and the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.

Organization for Economic Co-operation and Development. (2004). Promise and problems of e-democracy: Challenges of online citizen engagement: Organization for Economic Co-operation and Development.

Organization for Economic Co-operation and Development. (2005). E-government for better government: Organization for Economic Co-operation and Development.

Pessino, C., & Fenochietto, R. (2007). How to implement a national coordinated system for the identification of individuals and information exchange to improve fiscal and social equity. Lessons from Latin American countries. In the Proceedings of the 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV), Macao, China.

Peters, R. M., Janssen, M. & Van Engers, T. M. (2004). Measuring e-government impact: Existing practices and shortcomings. In the Proceedings of the 6th International Conference on Electronic Commerce. Delft, The Netherlands: ACM Press.

Pilling, D., & Boeltzig, H. (2007). Moving toward e-government - Effective strategies for increasing access and use of the internet among non-internet users in the U.S. And U.K. In the Proceedings of the 8th Annual International Conference on Digital Government Research (dg.o), Philadelphia, Pennsylvania.

Rowe, D., & Bell, O. (2004). Experiences in e-government best practice and solution sharing. Journal of E-Government, 1(3), 93-103.

Roy, J., & Langford, J. (2008). Integrating service delivery across levels of government: Case studies of Canada and other countries: IBM Center for the Business of Government.

Sang, M. L., Xin, T., & Silvana, T. (2005). Current practices of leading e-government countries. Communications of the ACM, 48(10), 99-104.

Scholl, H. J. (May 24 - 26, 2004). Current practices in e-government-induced business process change (BPC): An empirical study. In the Proceedings of the 5th Annual International Conference on Digital Government Research (dg.o), Seattle, Washington.

Schware, R. (2003). Information and communications technology (ICT) agencies: Functions, structures, and best operational practices. info, 5(3), pp. 3-7.

Snaprud, M., Olsen, M. G., & Aslaksen, F. (2006). Automatic benchmarking and presentation of the first results from the European internet accessibility observatory. In P. Cunningham & M. Cunningham (Eds.), Exploiting the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.

Trimi, S. & Sheng, H. (2008). Emerging trends in m-government. Communications of the ACM, 51(5), pp. 53-58.