APPENDIX E: List of Publications
Benchmark studies and critiques
Accenture. (2001). Rhetoric vs. Reality - closing the gap: Accenture.
Accenture. (2002). E-government leadership: Realizing the vision: Accenture.
Accenture. (2003). E-government leadership: Engaging the customer: Accenture.
Accenture. (2004). E-government leadership: High performance, maximum value: Accenture.
Accenture. (2005). Leadership in customer service: New expectations, new experiences: Accenture.
Accenture. (2006). Leadership in customer service: Building the trust: Accenture.
Accenture. (2007). Leadership in customer service: Delivering on the promise: Accenture.
Bannister, F. (2007). The curse of the benchmark: An assessment of the validity and value of e-government comparisons. International Review of Administrative Sciences, 73(2), 171-188.
Bicharra Garcia, A. C., Maciel, C., & Pinto, F. B. (2005). A quality inspection method to evaluate e-government sites in electronic government. In M. A. Wimmer, R. Traunmüller, Å. Grönlund & K. V. Andersen (Eds.), Electronic government: Springer-Verlag Berlin Heidelberg.
Byrne, J., Martin, B., Deng, H., & Halpin, E. (2005). The movement to an information society: A comparison of Australia and other leading information society countries. Paper presented at the 5th European Conference on e-Government (ECEG), University of Antwerp, Belgium.
Carrizales, T., Holzer, M., Kim, S.-T., & Kim, C.-G. (2006). Digital governance worldwide: A longitudinal assessment of municipal web sites. International Journal of Electronic Government Research, 2(4), 1-23.
Commonwealth Centre for Electronic Governance. (2002). Change management and e-governance and international privacy issues and the relationship to e-government: Commonwealth Centre for Electronic Governance.
Commonwealth Center for Electronic Governance. (2002). E-government 2002: A comparative analysis of progress in five countries: Commonwealth Centre for Electronic Governance.
Commonwealth Center for Electronic Governance. (2002). E-government, e-governance and e-democracy: A background discussion paper: Commonwealth Centre for Electronic Governance.
Commonwealth Centre for Electronic Governance. (2002). Privacy and security in the new environments: Commonwealth Centre for Electronic Governance.
Commonwealth Center for Electronic Governance. (2002). The changing nature of technology, public sector reform: Looking to the future: A background paper: Commonwealth Centre for Electronic Governance.
Commonwealth Centre for Electronic Governance. (2003). E-governance to e-democracy: Examining the evolution: Commonwealth Centre for Electronic Governance.
Commonwealth Centre for Electronic Governance. (2003). E-government vs. E-governance: Examining the differences in changing public sector climate: Commonwealth Centre for Electronic Governance.
Commonwealth Centre for Electronic Governance. (2003). The information society: The role of information in the emerging global e-government, e-governance and e-democracy environments: Commonwealth Centre for Electronic Governance.
Deng, H. (2008). Towards objective benchmarking of electronic government: An inter-country analysis. Transforming Government: People, Process and Policy, 2(3), 162-176.
Germanakos, P., Christodoulou, E., & Samaras, G. (2007). A European perspective of e-government presence - where do we stand? The EU-10 case. In M.A. Wimmer, H. J. Scholl & Å. Grönlund (Eds.), Electronic Government (Vol. 4656, pp. 436-447): Springer-Verlag, Berlin Heidelberg.
Germanakos, P., Christodoulou, E., & Samaras, G. (2006). Towards the definition of an e-government benchmarking status methodology. Paper presented at the 6th European Conference on e-Government (ECEG), Marburg, Germany.
Golinski, M. (2004). Net readiness perception index. In P. Cunningham & M. Cunningham (Eds.), E-adoption and the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Graafland-Essers, I., Cremonini, L., Ettedgui, E., & Botterman, M. (2003). Matching up to the information society an evaluation of the EU, the EU accession countries, Switzerland and the United States: RAND Europe - Statistical Indicators Benchmarking the Information Society.
Graafland-Essers, I., & Ettedgui, E. (2003). Benchmarking e-government in Europe and the US: RAND Europe - Statistical Indicators Benchmarking the Information Society.
Holliday, I. (2002). Building e-government in east and southeast Asia: Regional rhetoric and national (in)action. Public Administration & Development, 22(4), 323-335.
Holzer, M., & Kim, S.-T. (2007). Digital governance in municipalities worldwide (2007) – a longitudinal assessment of municipal websites throughout the world: United Nations-Division for Public Administration and Development Management.
Holzer, M., & Kim, S.-T. (2005). Digital governance in municipalities worldwide (2005) - a longitudinal assessment of municipal websites throughout the world: United Nations - Division for Public Administration and Development Management.
Holzer, M., & Kim, S.-T. (2003). Digital governance in municipalities worldwide (2003) - a longitudinal assessment of municipal websites throughout the world: United Nations - Division for Public Administration and Development Management.
Hubregtse, S. (2005). The digital divide within the European union. New Library World, 106(3/4), 164-172.
International Telecommunication Union. (2007). Worldwide information society report 2007: International Telecommunication Union.
International Telecommunication Union. (2006). World information society report 2006 (1st edition): International Telecommunication Union.
International Telecommunication Union. (2006). World telecommunication/ICT development report 2006: Measuring ICT for social and economic development (8th edition): International Telecommunication Union.
Janssen, D. (2003). Mine's bigger than yours: Assessing international e-government benchmarking. Paper presented at the 3rd European Conference on e-Government (ECEG), Dublin, Ireland.
Janssen, D., Rotthier, S., & Snijkers, K. (2004). If you measure it they will score: An assessment of international e-government benchmarking. Paper presented at the 4th European Conference on e-Government (ECEG), Dublin, Ireland.
Janssen, D., Rotthier, S., & Snijkers, K. (2004). If you measure it they will score: An assessment of international e-government benchmarking. Information Polity, 9(3,4), 121-130.
Kovacic, Z. J. (2005). A brave new e-world? An exploratory analysis of worldwide e-government readiness, level of democracy, corruption and globalization. International Journal of Electronic Government Research, 1(3), 15-32.
La Porte, T. M., Demchak, C. C., & Friis, C. (2001). Webbing governance: Global trends across national-level public agencies. Communications of the ACM, 44(1), 63-67.
Lassnig, M., & Markus, M. (2004). Usage of e-government services in European regions. In R. Traunmüller (Ed.), Electronic government (Vol. 2739, pp. 143-146): Springer-Verlag Berlin Heidelberg.
Mbarika, V., Jensen, M., & Meso, P. (2002). Cyberspace across Sub-Saharan Africa. Communications of the ACM, 45(12), 17-21.
Melitski, J., Holzer, M., Kim, S.-T., Kim, C.-G., & Rho, S.-Y. (2005). Digital government worldwide: An e-government assessment of municipal web sites. International Journal of Electronic Government Research, 1(1), 1-19.
Ojo, A., Janowski, T., & E, E. (2005). Determining progress towards e-government: What are the core indicators? Paper presented at the 5th European Conference on e-Government (ECEG), Antwerp, Germany.
Petricek, V., Escher, T., Cox, I. J., & Margetts, H. (2006). The web structure of e-government - developing a methodology for quantitative evaluation. Paper presented at the 15th International World Wide Web Conference (WWW 2006), Edinburgh, UK.
Rahman, H. (2007). E-government readiness: From the design table to the grass roots. Paper presented at the 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV), Macao, China.
Salem, F. (2008). Benchmarking the e-government bulldozer: Beyond measuring the trade marks. Journal of Measuring Business Excellence, 11(4), 9-22.
Torres, L., Pina, V., & Royo, S. (2005). E-government and the transformation of public administrations in EU countries: Beyond NPM or just a second wave of reforms? Online Information Review, 29(5), 531-553.
United Nations Department of Economic and Social Affairs. (2005). United Nations global e-government readiness report 2005: From e-government to e-inclusion: United Nations.
United Nations Department of Economic and Social Affairs. (2004). United Nations global e-government survey 2003: United Nations.
United Nations Department of Economic and Social Affairs. (2004). United Nations global e-government readiness report 2004: Towards access for opportunity: United Nations.
United Nations Department of Economic and Social Affairs. (2003). UN world public sector report 2003: E-government at the crossroads: United Nations.
United Nations Division for Public Economics and Public Administration & American Society for Public Administration. (2001). Benchmarking e-government: A global perspective: United Nations Division for Public Economics and Public Administration , American Society for Public Administration.
United Nations Division for Public Administration and Development Management. (2008). UN E-government survey 2008: From e-government to connected governance: United Nations.
Wauters, P. (2006). Benchmarking e -government policy within the e-Europe programme. Aslib Proceedings: New Information Perspectives, 58(5), 389-403.
West, D. M. (2008). Improving technology utilization in electronic government around the world (2008): Brookings Institute.
West, D. M. (2007). Global e-government 2007: Taubman Center for Public Policy, Brown University.
West, D. M. (2006). Global e-government 2006: Taubman Center for Public Policy, Brown University.
West, D. M. (2005). Global e-government 2005: Taubman Center for Public Policy, Brown University.
West, D. M. (2004). Global e-government 2004: Taubman Center for Public Policy, Brown University.
West, D. M. (2003). Global e-government 2003: Taubman Center for Public Policy, Brown University.
West, D. M. (2002). Global e-government 2002: Taubman Center for Public Policy, Brown University.
West, D. M. (2001). Global e-government 2001: Taubman Center for Public Policy, Brown University.
World Economic Forum. (2008). The global competitiveness report 2007-2008: World Economic Forum.
World Economic Forum. (2008). The global information technology report 2007-2008: World Economic Forum.
World Economic Forum. (2007). The global competitiveness report 2006-2007: World Economic Forum.
World Economic Forum. (2007). The global information technology report 2006-2007: World Economic Forum.
World Economic Forum. (2006). The global competitiveness report 2005-2006: World Economic Forum.
World Economic Forum. (2006). The global information technology report 2005-2006: World Economic Forum.
World Economic Forum. (2005). Arab world competitiveness report 2005: World Economic Forum.
World Economic Forum. (2005). The global competitiveness report 2004-2005: World Economic Forum.
World Economic Forum. (2005). The global information technology report 2004-2005: World Economic Forum.
World Economic Forum. (2004). The global competitiveness report 2003-2004: World Economic Forum.
World Economic Forum. (2004).
The global information technology report 2003-2004: World Economic Forum.