Throughout the Review and Recommendations Workshop three factors critical to success consistently emerged from the work groups: the need for collaboration, the need for interorganizational communication, and the need for overarching guidelines or procedures that would provide for structure in implementing the program while allowing for flexibility based on certain criteria (such as municipality size). In each work group, regardless of the assigned objective, these factors were identified as critical to the recommendations presented here for implementation of annual reassessment. Each of the success factors is presented below followed by the six recommendations for action, which depend on these factors for their success.

Collaboration. The Review and Recommendations Workshop was designed to encourage teams of local assessors, county directors, and ORPS’s staff to work collaboratively to develop action plans based on the issues they identified as high priority. The Andersen model had made it clear that collaborative efforts were likely to be the most successful process for implementing annual reassessment. The facilitator’s role in each team was to ensure the plans took into account all view points. This process allowed each person to see and hear the impact a task would have on others, and decisions regarding action steps were made with regard to all parties. One interesting aspect of the process was that since both large and small communities were represented in the work groups, the acknowledgment of the impact a task would have on a particular size community (or assessment office) was also considered. In certain instances size had no impact, in others the impact was substantial.

While each work group recognized the need for the creation of an interorganizational task force or work group, it was acknowledged that the process of collaboration was more than assembling a group of people. Each group stated what type of participants would be needed to ensure each constituency was represented. Several groups explored various means to address the high costs of meetings through the use of technology or process. However, very few discussed mechanisms to ensure collaboration through the setting of ground rules or parameters. These will also need to be explored if the collaborative environment experienced at the Review and Recommendations Workshop is to continue.

Interorganizational Communication. Good communication is crucial to the success of any intergovernmental program. It ensures that all stakeholders are continuously and adequately informed. This is a challenging task, especially for the annual reassessment program, which involves over 1,300 individuals in the assessment community who have different roles, responsibilities, and in some cases, very different constituencies.

It is clear from the workshops, though, that current communication mechanisms need improvement. While there has been no shortage of information being exchanged in this community, there is wide variation among the members of the assessment community as to their understanding of the program in general, their knowledge of options for implementing the program, and the resources available from ORPS and other sources to support that implementation. An integral step in a facilitating interorganization communication would be to agree upon the exact terminology used by ORPS and the local assessment community. Without this understanding, miscommunication is bound to occur. Further discussion and agreement will be required at each step of the process to ensure each party understands and agrees to the terminology used.

Addressing communication issues is an important part of each action plan. Whether it was an internal communication plan between ORPS and the assessment community or an external communication plan to educate the public or elected officials—the call was for one collaboratively developed consistent voice.

Guidelines. While many groups called for more flexibility, the same groups expressed the need for guidelines and regulations. Each group said there was a need for standards and even offered various avenues to obtain those standards through best practices research and utilizing the International Association of Assessing Officers (IAAO) standards as a framework. However, each group also asked for flexibility within the standards to allow for options. It was universally stated that there are great variations among municipalities within New York State, and these needs must be recognized and provided for in the creation of any guideline or regulation. Alternatives that take this variation into account have the potential to increase the number of municipalities implementing the program.