A newly formed Steering Committee worked in the summer of 2000 to develop a vision for the project that was guided by the Governor’s direction, as well as the recommendations of the Corporate CIO Advisory Group (see Table 1).

Table 1. Enterprise-Wide Imagine PA Vision Points8
Category	Expected Benefits
People	Increased job satisfaction Changes in employees’ roles and responsibilities Increased decision-making power Enhanced customer service delivery Visible, accessible and reorganized workforce
Business Process	Integrated and universal processes across the enterprise Agency mission and vision aligned to processes Single point of data entry at the source Continuous business process improvement
Technology	Provide technology at all levels for all employees Technology provides timely access of data for decision-making Technology provides transparency and accountability Technology liberates resources for direct services in support of agency missions Technology provides a better communication channel across government, customers, employees, vendors, citizens, etc.

The vision and expected benefits went well beyond technology. They were categorized as People, Business Process, and Technology. The categories helped the team clearly identify the key stakeholders that needed to be involved in the project for it to be successful (i.e., business owners of administrative functions, system users in the agencies, and executive support). While the vision explicitly identified the benefits to these stakeholder groups, it also implicitly included a complex mix of policy, management, and technology issues and potential risks that would have to be addressed. These issues and risks required consistent engagement with and support of business owners, future system users, and senior government leaders.