Participants were asked their preferences for learning three different types of skills: specific technical tools (such as software languages), general IT skills (such as design principles), and management skills (such as negotiation and conflict resolution). They were asked to choose the top two from among eight different methods for each skills category. Overwhelmingly, the most preferred method across all three categories was off-site classroom training. (See Table E17 in Appendix E). On-site classroom training was the second most preferred method. Self-paced e-learning garnered some interest for learning specific technical tools and general IT skills.

In addition, many emphasized the need for practical application in addition to instruction.

A number of respondents offered suggestions for combining different training methods to get better results. For example, several said good quality books help them get familiar with a topic and serve as references after formal training has occurred. In a similar vein, some stated that e-learning is good for an introduction to a skill but it needs to be followed by more intensive and interactive methods if more than ‘familiarity’ is needed. Others recommended that formal training be combined with mentoring and coaching. Some advocated for college-level courses in some areas as well as the opportunity to attend technical conferences.

Many commented that the training they receive is often good quality, but the timing is ineffective, occurring, for example, when the funding is available rather than when the need and opportunity to apply the skill is imminent. Consequently, the training experience (and expense) can be mostly or entirely wasted.

Participants were also asked how they preferred to be informed of IT training opportunities. Nearly all (95 percent) chose e-mail. The second most selected option (53 percent) was to be informed through their agency’s Intranet (see Table E18 in Appendix E).