In order to create a concise way to work with the full range of skills, we organized the individual skills into logical clusters. The result was a set of seven broad competency areas with specific skills associated with each. Collectively, these competency areas encompass the entire IT function of state government.

In general, higher proficiency ratings are evident in the competency areas we call management, systems and databases, technical support services, and legacy technologies. Lower proficiency ratings are evident in the competency areas of infrastructure, web computing, and management and use of information as an asset. Training demand is higher in management, web computing and infrastructure competencies, and lower in systems and databases, management and use of information as an asset, technical support services, and legacy technologies.