New York State Information Technology Workforce Skills Assessment Statewide Survey Results :

Appendix E: Data Tables

Table E14. Similarities and differences in steady state forecast across agency size groups

Competency Area	At least 50 percent of CIOs in all agency size groups chose forecast for these skills	Small (at least 50 percent of CIOs)	Medium (at least 50 percent of CIOs)	Large (at least 50 percent of CIOs)
Management	Internal controls Managing agency staff	IT asset management Financial management IT procurement	IT procurement Customer Relationship Management (CRM) IT strategic planning Planning & evaluation Leadership Negotiation & conflict resolution Supervisory skills Customer service	Financial management Negotiation & conflict resolution Supervisory skills Customer service
Infrastructure	Hardware & maintenance support	Principles of operating systems Backup & recovery	Principles of operating systems Backup & recovery Wide Area Networks (WAN)	Telephone/ PBX Windows network operating systems Windows operating systems Open system server administration Technology training activities
Web computing			Microsoft Access	Microsoft Access Java Microsoft SQL
Systems and databases		Database design & development principles Quality assurance Testing & evaluation Principles of programming		Principles of programming Structured system analysis & design principles
Technical support services	Help desk activities	Support for desktop applications	Call center activities	Support for desktop applications
Management and use of information as an asset
Legacy technologies

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