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New York State Information Technology Workforce Skills Assessment Statewide Survey Results

Abstract

Executive Summary

Introduction

New York State IT Workforce and Leadership Profiles

Skill Proficiency Ratings

Training Demand

IT Competency Framework

Three-year IT Skills Forecast

Gap Analysis

Workforce Development Considerations

Conclusions and Future Considerations

Appendix A: Methodology

Appendix B: Project Sponsors and Participants

Appendix C: Skill Definitions

Appendix D: Employee Survey Questions

Appendix E: Data Tables
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Appendix E: Data Tables

Table E5. Skill proficiency ratings by job specialty, page 7

Business specialists
 		 
Systems specialists
 		 
Skill
 
Mean*
 
Skill
 
Mean*
 
Written communication
 
3.46
 
Principles of operating systems
 
3.51
 
Oral communication
 
3.27
 
Principles of Programming
 
3.45
 
Leadership
 
3.05
 
Windows operating system
 
3.20
 
Supervisory skills
 
3.04
 
Written communication
 
3.09
 
Customer service
 
3.01
 
Oral communication
 
3.00
 
Windows operating system
 
3.01
 
Backup & recovery
 
2.83
 
Negotiation & conflict resolution
 
2.77
 
Supervisory skills
 
2.83
 
Organizational awareness & business knowledge
 
2.76
 
Systems implementation
 
2.76
 
Planning & evaluation
 
2.68
 
COBOL
 
2.75
 
Principles of operating systems
 
2.67
 
Leadership
 
2.74
 
Project management
 
2.66
 
Technical documentation
 
2.72
 
Managing agency staff
 
2.65
 
Hardware maintenance & support
 
2.66
 
Support for desktop applications
 
2.60
 
Customer service
 
2.65
 
Help desk activities
 
2.59
 
System life cycle planning principles
 
2.64
 
Internal controls
 
2.44
 
Testing & evaluation
 
2.60
 
Technology training activities
 
2.42
 
Structured system analysis & design principles
 
2.57
 
Hardware maintenance & support
 
2.38
 
Project management
 
2.55
 
Managing consultant staff
 
2.34
 
Help desk activities
 
2.50
 
Microsoft Access
 
2.34
 
Planning & evaluation
 
2.43
 
Systems implementation
 
2.31
 
Open systems server administration
 
2.43
 
Testing & evaluation
 
2.29
 
Support for desktop applications
 
2.42
 
Call center activities
 
2.27
 
Windows network operating systems
 
2.41
 
Principles of Programming
 
2.24
 
Managing agency staff
 
2.41
 
Backup & recovery
 
2.23
 
Negotiation & conflict resolution
 
2.38
 
Windows network operating systems
 
2.20
 
Systems architecture
 
2.37
 
Technical documentation
 
2.16
 
UNIX operating systems
 
2.33
 
Financial management
 
2.16
 
Organizational awareness & business knowledge
 
2.32
 
Business process analysis
 
2.14
 
Requirements analysis
 
2.32
 
Requirements analysis
 
2.13
 
Disaster recovery & planning
 
2.28
 
Database design & development standards
 
2.10
 
System security applications
 
2.28