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New York State Information Technology Workforce Skills Assessment Statewide Survey Results

Abstract

Executive Summary

Introduction

New York State IT Workforce and Leadership Profiles

Skill Proficiency Ratings

Training Demand

IT Competency Framework

Three-year IT Skills Forecast

Gap Analysis

Workforce Development Considerations

Conclusions and Future Considerations

Appendix A: Methodology

Appendix B: Project Sponsors and Participants

Appendix C: Skill Definitions

Appendix D: Employee Survey Questions

Appendix E: Data Tables
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Appendix E: Data Tables

Table E5. Skill proficiency ratings by job specialty, page 4

Operations specialists
 		 
Programmers
 		 
Other technical specialists
 		 
Skill
 
Mean*
 
Skill
 
Mean*
 
Skill
 
Mean*
 
Mainframe operations
 
3.70
 
Principles of Programming
 
3.39
 
Windows operating system
 
3.63
 
Principles of operating systems
 
3.41
 
Windows operating system
 
3.25
 
Principles of operating systems
 
3.29
 
Windows operating system
 
3.34
 
Written communication
 
3.04
 
Support for desktop applications
 
3.28
 
Supervisory skills
 
3.13
 
Principles of operating systems
 
2.98
 
Help desk activities
 
3.23
 
Leadership
 
2.89
 
Oral communication
 
2.95
 
Hardware maintenance & support
 
3.22
 
IBM mainframe
 
2.83
 
Testing & evaluation
 
2.80
 
Customer service
 
3.06
 
Written communication
 
2.78
 
Supervisory skills
 
2.76
 
Written communication
 
2.89
 
Oral communication
 
2.71
 
Leadership
 
2.75
 
Oral communication
 
2.88
 
Unisys mainframe
 
2.70
 
Systems implementation
 
2.74
 
Windows network operating systems
 
2.85
 
Customer service
 
2.53
 
System life cycle planning principles
 
2.70
 
Call center activities
 
2.76
 
Negotiation & conflict resolution
 
2.45
 
Customer service
 
2.69
 
Backup & recovery
 
2.73
 
Backup & recovery
 
2.41
 
Technical documentation
 
2.69
 
Leadership
 
2.70
 
Hardware maintenance & support
 
2.41
 
Structured system analysis & design principles
 
2.67
 
Supervisory skills
 
2.61
 
Help desk activities
 
2.33
 
COBOL
 
2.61
 
Technology training activities
 
2.54
 
Managing agency staff
 
2.30
 
Database design & development standards
 
2.61
 
Unified messaging services
 
2.41
 
Planning & evaluation
 
2.08
 
Requirements analysis
 
2.58
 
Microsoft access
 
2.41
 
Organizational awareness & business knowledge
 
2.03
 
Database applications development techniques
 
2.55
 
Negotiation & conflict resolution
 
2.40
 
Principles of Programming
 
1.97
 
Microsoft access
 
2.49
 
Web/ IP
 
2.39
 
Call center activities
 
1.95
 
Support for desktop applications
 
2.49
 
Network configuration
 
2.34
 
Support for desktop applications
 
1.89
 
Project management
 
2.46
 
Principles of Programming
 
2.24
 
Workflow management
 
1.88
 
Negotiation & conflict resolution
 
2.42
 
Open systems server administration
 
2.21
 
UNIX operating systems
 
1.86
 
Business process analysis
 
2.40
 
Wide Area Networks (WAN)
 
2.18
 
Windows network operating systems
 
1.86
 
Help desk activities
 
2.40
 
Technical documentation
 
2.16
 
Disaster recovery & planning
 
1.83
 
Planning & evaluation
 
2.35
 
Network architecture & design principles
 
2.13
 
Managing consultant staff
 
1.77
 
Quality assurance
 
2.32
 
Planning & evaluation
 
2.09
 
Internal controls
 
1.74
 
Object-oriented analysis & design principles
 
2.30
 
Mobile computing
 
2.08
 
Open systems server administration
 
1.71
 
Organizational awareness & business knowledge
 
2.29
 
Organizational awareness & business knowledge
 
2.08
 
Web/ IP
 
1.69
 
Hardware maintenance & support
 
2.29
 
Wireless technologies
 
2.07
 
Technology training activities
 
1.68
 
Systems integration
 
2.26
 
Testing & evaluation
 
2.05
 
Records management
 
1.66
 
Managing agency staff
 
2.22
 
Project management
 
2.05
 
Knowledge Management (KM)
 
1.65
 
Website design & development
 
2.19
 
Systems implementation
 
2.05
 
COBOL
 
1.64
 
Windows network operating systems
 
2.18
 
Website design & development
 
2.03
 
Unified messaging services
 
1.62
 
Systems architecture
 
2.16
 
DHTML/ HTML/ XHTML
 
1.97
 
Project management
 
1.60
 
DHTML/ HTML/ XHTML
 
2.16
 
System security applications
 
1.95
 
Technical documentation
 
1.58
 
Backup & recovery
 
2.15
 
Broadband technologies
 
1.93