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New York State Information Technology Workforce Skills Assessment Statewide Survey Results

Abstract

Executive Summary

Introduction

New York State IT Workforce and Leadership Profiles

Skill Proficiency Ratings

Training Demand

IT Competency Framework

Three-year IT Skills Forecast

Gap Analysis

Workforce Development Considerations

Conclusions and Future Considerations

Appendix A: Methodology

Appendix B: Project Sponsors and Participants

Appendix C: Skill Definitions

Appendix D: Employee Survey Questions

Appendix E: Data Tables
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Appendix E: Data Tables

Table E5. Skill proficiency ratings by job specialty, page 2

* Means calculated on a five-point rating scale: 1 = None, 2 = Basic, 3= Intermediate, 4 = Advanced, 5 = Expert.

Technology managers
 		 
Database specialists
 		 
Datacomm/telecomm specialists
 		 
Skill
 
Mean*
 
Skill
 
Mean*
 
Skill
 
Mean*
 
Customer Relationship Management (CRM)
 
2.43
 
Rapid Application Development (RAD)/ Prototyping
 
2.13
 
System life cycle planning principles
 
2.08
 
Help desk activities
 
2.39
 
Disaster recovery & planning
 
2.11
 
Identity management & directory services
 
2.06
 
IT asset management
 
2.36
 
IBM/ DB2
 
2.10
 
Microsoft Access
 
2.05
 
Joint Application Development (JAD)
 
2.34
 
Joint Application Development (JAD)
 
2.08
 
Novell operating systems
 
1.99
 
Object-oriented analysis & design principles
 
2.33
 
Help desk activities
 
2.08
 
Systems architecture
 
1.98
 
Hardware maintenance & support
 
2.32
 
Website design & development
 
2.06
 
Structured system analysis & design principles
 
1.97
 
Workflow management
 
2.30
 
DHTML/ HTML/ XHTML
 
2.04
 
Encryption
 
1.96
 
Technology training activities
 
2.28
 
Internal controls
 
2.03
 
IT procurement
 
1.95
 
System security applications
 
2.25
 
Technology training activities
 
1.96
 
Requirements analysis
 
1.94
 
Support for desktop applications
 
2.24
 
Workflow management
 
1.92
 
Voice over IP
 
1.91
 
Network architecture & design principles
 
2.21
 
Hardware maintenance & support
 
1.91
 
UNIX operating systems
 
1.91
 
Capacity management
 
2.20
 
System security applications
 
1.90
 
Systems integration
 
1.91
 
Rapid Application Development (RAD)/ Prototyping
 
2.19
 
Knowledge Management (KM)
 
1.85
 
Customer Relationship Management (CRM)
 
1.90
 
Knowledge Management (KM)
 
2.14
 
Mainframe operations
 
1.85
 
COBOL
 
1.90
 
Windows network operating systems
 
2.11
 
Visual Basic
 
1.85
 
Change management
 
1.88
 
Microsoft Access
 
2.10
 
Change management
 
1.84
 
Contract management & vendor relations
 
1.88
 
Identity management & directory services
 
2.09
 
Records management
 
1.84
 
Firewalls
 
1.88
 
Records management
 
2.09
 
Metadata management
 
1.82
 
Database design & development standards
 
1.85
 
Data warehousing
 
2.07
 
Fortran
 
1.82
 
CASE Tools
 
1.85
 
CASE Tools
 
2.06
 
Financial management
 
1.78
 
Financial management
 
1.84
 
Web/ IP
 
2.04
 
Windows network operating systems
 
1.77
 
IT asset management
 
1.84
 
Network configuration
 
2.04
 
C
 
1.77
 
Business process analysis
 
1.81
 
IBM mainframe
 
2.03
 
Website management
 
1.77
 
Video imaging
 
1.79
 
Mainframe operations
 
1.97
 
Network architecture & design principles
 
1.75
 
Quality assurance
 
1.77
 
Call center activities
 
1.96
 
IT project portfolio management
 
1.71
 
Cellular technologies
 
1.77
 
Website design & development
 
1.93
 
C ++
 
1.71
 
Workflow management
 
1.75
 
Content management
 
1.93
 
Modeling & simulation
 
1.69
 
Database applications development techniques
 
1.74
 
Open systems server administration
 
1.91
 
Call center activities
 
1.69
 
IT strategic planning
 
1.73
 
Encryption
 
1.90
 
Identity management & directory services
 
1.66
 
Linux operating systems
 
1.73
 
Intrusion detection
 
1.85
 
Web/ IP
 
1.65
 
Capacity management
 
1.71
 
Wide Area Networks (WAN)
 
1.83
 
Unisys mainframe
 
1.64
 
IT risk assessment & management
 
1.71
 
Oracle
 
1.83
 
Content management
 
1.64
 
Object-oriented analysis & design principles
 
1.70
 
Website management
 
1.83
 
Capacity management
 
1.64
 
Visual Basic
 
1.67
 
UNIX operating systems
 
1.82
 
Encryption
 
1.63
 
Knowledge Management (KM)
 
1.67
 
Mobile computing
 
1.81
 
Web servers
 
1.63
 
Business continuity planning
 
1.67
 
Unified messaging services
 
1.78
 
Decision support systems
 
1.62
 
Public Key Infrastructure (PKI)
 
1.67
 
SQL
 
1.77
 
Open systems server administration
 
1.62
 
Web servers
 
1.67
 
Collaboration software
 
1.76
 
IT risk assessment & management
 
1.61
 
Website design & development
 
1.65
 
Fortran
 
1.75
 
Website accessibility
 
1.61
 
DHTML/ HTML/ XHTML
 
1.64
 
Wireless technologies
 
1.74
 
IT strategic planning
 
1.60
 
IT project portfolio management
 
1.62
 
DHTML/ HTML/ XHTML
 
1.74
 
Intrusion detection
 
1.59
 
Computer forensics
 
1.61
 
Website accessibility
 
1.73
 
Collaboration software
 
1.58
 
Records management
 
1.57