An overhaul of the New Brunswick Department of Human Resources Development (NBHRD) aimed to eliminate the Department’s budget deficits as part of a broad economic restructuring policy. Lacking the financial resources and know-how to make the necessary changes, the Department established an innovative public-private partnership. The private partner, Accenture, provided not only technological infrastructure and project-management expertise, but also financed the entire $21 million project. The project successfully developed new service strategies, including an automated case management system and reengineered work processes, geared to the needs of clients and focused on results.