Rationale and description. The Technology Services Advisory Council (TSAC) fills one of the gaps in the current environment, as identified by New York State technology stakeholders, by providing a customer feedback mechanism regarding technology services provided by CIO/OFT.

Scope. The primary role of the TSAC is to provide a forum for CIO/OFT customers to engage in planning and decision making on the quality and cost of centralized technology services. TSAC is charged with reviewing current practices and collaborating with CIO/OFT to identify strategies for maximizing the value of the services provided to agencies.

Authority. The TSAC has the authority to make recommendations regarding the centralized technology services provided to agencies by CIO/OFT.

Membership. The TSAC is comprised of eleven members: ten executive agency CIOs who are customers of the New York State Data Center, who are selected by the Governor’s Director of Operations, and the Deputy Secretary for IT Delivery Services, who acts as chair.

Process. TSAC will meet on quarterly basis and is responsible for devising an appropriate strategy for collecting feedback from CIO/OFT customers.

Current practice. Several other states have established an oversight body for monitoring the quality and cost of IT services provided by central IT office. For example, until recently the state of California had a Technology Services Board that governed the Department of Technology Services. Their primary role was to provide governance and guidance to the Department of Technology Services (DTS) to ensure appropriate oversight and customer orientation.