IT Governance Arrangement

Federated/hybrid

Central IT Office

Office of Information Technology Services (ITS)

ITS is nested within the Department of Administration and headed by the State CIO. It provides much of the IT used by state agencies, local governments, and educational institutions including hosting, network and video services, telecommunications, and enterprise services.

It is divided into three subdivisions:

• The Office of the State CIO
  This office supports the State CIO and has broad authority in planning and budgeting, purchasing, project approval and oversight, and security. It includes the following sub-offices:
  • Enterprise Security and Risk Management Services, which supports the State CIO in the performance of duties and responsibilities associated with IT risk management and information security
  • Enterprise Project Management Office
  • Financial Services, which provides services in the areas of budgeting, financial reporting, accounting, and purchasing to ITS divisions, state agencies, vendors, and all ITS customers.
  • Personnel Services
  • Statewide IT Procurement Office, which has responsibility for procurement of IT products and services in order to maximize the state's IT purchasing power.
  • IT Policy and Program, which assists the State CIO in statewide projects and the development of strategic planning documents.
• Office of the Enterprise
  • Consolidation Initiatives
  • IT Alignment with Business Strategies
  • Operational Excellence Program
  • Statewide Technical Architecture/Engineering
• Office of Operations
  • IT Support Services
  • ITS PMO/Service Transition
  • Service Delivery
  • Client Services
  • Service Level Management

State CIO

State CIO

The State CIO is appointed by Governor and by statute is responsible for leading the Office of Information Technology Services and has broad authority in planning and budgeting, purchasing, project approval and oversight, and security. The State CIO develops the State Information Technology Plan and has authority (session Law 2004-129) to review and approve all state IT projects that cost $500,000 or more; projects that are denied have a dispute resolution process, including a review process with the State Comptroller, the Office of State Budget and Management, and the Secretary of Administration. The State CIO is advised by the Information Technology Advisory Board and other IT boards and commissions

Roles of other agencies in state IT management

State agencies

Each state agency creates and submits an agency IT plan to the Information Technology Advisory Board for review. After the plan is reviewed it is forwarded to the State CIO for approval and recommendation for inclusion in the state budget (all IT projects above $500,000 must have an approval from the State CIO). Agencies manage their own IT projects; however, they must identify an IT project manager who meets specific state qualifications and who is subject to review and approval by the State CIO. The project manager must submit periodic reports to the Office of the State CIO.

State Legislature
The Joint Legislative Oversight Committee on Information Technology is part of the General Assembly and its role is to review current IT issues that impact public policy. The goals and objectives of the Committee are to coordinate the use of IT by state agencies in a manner that assures that the citizens of the State receive quality services from all state agencies and that the needs of the citizens are met in an efficient and effective manner. The Committee makes recommendations to the General Assembly on ways to improve the effectiveness, efficiency, and quality of state government IT.

Coordination Mechanisms

Information Technology Advisory Board (ITAB)

ITAB is located within the Office of Information Technology Services (ITS) for organizational, budgetary, and administrative purposes. They review and comment on the state IT plan, the IT plans of the executive agencies, and statewide technology initiatives. They work in conjunction with the Office of State Budget and Management, the State CIO, and the State Controller to develop a plan to consolidate information technology infrastructure, staffing, and expenditures where a statewide approach would be more economical. The board consists of nine members appointed by the Governor (2), the President Pro Tempore of the Senate (2), by the Speaker of the House of Representatives (2), by the Chair who is selected by the Governor (2), and of the State Controller, ex officio.

NC 911 Board

• State CIO is a member of this group
• Monitors proceeds from 911 service charge

Other user groups: There are several other user groups such as:

• DB2 User Group
• Middleware User Group
• Tech Share Group

IT Governance Process