Interviewees spoke of the difficulties getting G2G intergovernmental projects started. They stressed the need to keep the applications easy for users; to be prepared to deal with issues related to business processes; and to be ready to make changes. They also discussed the need to cope with staff changes mid-project. Others pointed to the sizable commitment of staff time for training and support and that it will likely be far more than initially anticipated. They also emphasized the need to listen to users and the importance of implementing programs slowly and deliberately. As advanced as some projects sounded, most still had a parallel paper process and both needed to be managed.

At the time of this research there appeared to be little activity related to measurement – one interviewee said that his measure of success is that the system is still functioning. Most of those interviewed indicated that their project was either unfinished or too new to be able to apply any type of meaningful measurement. Others had not considered how to measure the success or failure of the project.