Common Characteristics in G2G Initiatives
Cost Strategies
Funding with regard to dollars did not seem to be an overwhelming burden among those we spoke with at the state level. When a person in a leadership position designated a particular IT project as a priority, the money followed. The much larger costs for states seemed to be time and increased responsibility for staff members who carry the ongoing job of supporting and training local government staff. In Pennsylvania, local governments in certain regions received grant funding, training, and technical assistance to help them establish a G2C Web presence. In Indianapolis, costs were not a primary issue since existing infrastructures built for G2C services suited their purposes to advance G2G initiatives. In Virginia, the portal itself, which is managed by a for-profit company, is funded by small portion of fees from agencies. Several interviewees pointed to the costs associated with the time and effort needed for training and support which were described as being far more arduous than initially anticipated.
