Interviewees emphasized the need to keep communication lines open among stakeholders and to provide regular updates to keep everyone aware of the projects status in order to earn credibility and build trust. They emphasized the importance of making certain that all players have a shared view of the project and a common understanding of what will happen so that they will remain supportive of the effort. The NYS SED interviewee, as well as others, said to start small and build slowly. New Jersey and CentraPort project staff stressed the importance of delivering exactly what the users said they needed. Several interviewees advocated spending time to learn what needs to be done; figure out what to do when regulations don’t agree; find the one thing that’s easy to do, but make sure it’s not so easy that it becomes ‘so what.’ The interviewee from the state of Washington stressed the need to resist aiming for 100% perfection. Instead, acknowledge up-front that there are aspects of any project that are very difficult and you cannot squander scarce resources trying to achieve the nearly impossible.