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Bridging the Enterprise: Lessons from the New York State-Local Internet Gateway Prototype

Abstract

Acknowledgments

Executive Summary

Chapter One: Project Overview

Chapter Two: The New York State-Local Internet Gateway Prototype Design

Chapter Three: The Project Approach

Chapter 4: Findings, Conclusions, and Recommendations

Appendix A: Illustrations of the Gateway Prototype

Appendix B: Project Participants

Appendix C: Field Test Data Summaries

Appendix D: New York State-Local Internet Gateway Prototype Interview Protocol
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Appendix C: Field Test Data Summaries

General satisfaction with the Gateway Prototype

(1= very negative opinion, 7= very positive opinion)

Questions
 
Composite mean rating
 
Confidence in the security of the Gateway Prototype
 
5.13
 
Ease of learning the functions in the Gateway Prototype
 
5.75
 
Convenience of the Gateway Prototype compared to current way of working
 
5.28
 
Usefulness of the Gateway Prototype compared to current ways of working
 
5.28
 
Speed of the Gateway Prototype compared to current way of working
 
5.17
 
Severity of data quality problems (reverse coded)
 
4.07
 
Usefulness of help options (online Help, online FAQs, and Help Desk)
 
5.19