Chapter Three: The Project Approach
Field test
The purpose of the field test was to evaluate the Gateway Prototype in terms of ease of use, usefulness, convenience, and speed, and to compare it to the current method of working. The test also elicited information about implications for policy and management. Field testers included members of the Prototype Team (20) and additional state and local officials who had not been involved in the development process (36). All testers participated in one of five half-day regional training sessions (in the Capital Region, Central NY, Western NY, Northern NY, and Downstate NY) where they watched a demonstration of the Prototype, received and reviewed a workbook, were assigned their roles and passwords, and reviewed instructions for completing tasks associated with their assigned roles. They tested the Prototype from their places of work, although some reported conducting the test from home due to lack of time during the work day. Testers had two weeks to conduct the field test. During that time, a full time telephone Help Desk staffed by a CTG staff member with access to corporate partner experts was available. After completing the workbook, the field testers again gathered in the regional locations for half-day discussion groups. The entire field test process took approximately one month from the first training session to the last discussion group.
