Chapter Three: The Project Approach
As with all projects conducted at the Center for Technology in Government, this one followed a collaborative analytical process involving all key stakeholders. The first step was to identify and engage a broadly representative group of state, county, and municipal officials interested in improving G2G business relationships. Assembled at first as an Advisory Committee, these individuals worked with CTG to define their mutual goals for a G2G investigation. This resulted in the statement of ideal characteristics for a G2G gateway plus expected benefits and barriers. The group also adopted a set of working assumptions that governed how the team would work together.
In the next stage, CTG conducted current practice research to explore other efforts in New York and in other states that would give the project the benefit of others' experiences. The Prototype Team, made up of state and local officials, was formed in the process of selecting specific applications to test in the Prototype. This Team worked as a whole and in subgroups to conduct detailed process analysis and to specify modest, moderate, and elaborate versions of the Prototype applications. From this analysis, specific scope statements were developed. Corporate partners then worked with the Prototype Team to elaborate the process maps and further define user requirements. From these specifications, corporate partners developed the Prototype which was then tested several times by CTG staff, by the Prototype Team members, and by additional state and local officials recruited specifically for a field test. The test made use of baseline data about current operations and user assessments of 34 specific tasks. Further, evaluation data was collected in a survey and in focus group discussions with the testers.
Figure 4 presents the timeline for the entire 21-month project. Major categories of work included concept exploration, Prototype Team and corporate partner recruitment, Prototype design and development, Prototype testing and refinement, current practice research and literature reviews, field testing, data analysis, and product development.
Figure 4. New York State-Local Internet Gateway Prototype Project Timeline