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Bridging the Enterprise: Lessons from the New York State-Local Internet Gateway Prototype



Appendix D: New York State-Local Internet Gateway Prototype Interview Protocol

Strategy

Main Prototype questions:
There is an explicit strategy behind this project -- to test a new (and we hope, better) way of working across the levels of government. Did your experience bear this out -- was it different? Was it better? In what ways? Do you feel the parts of the Prototype you used were designed by people who understand your business and business practices? Did you feel communication about the project and your part in it was effective? Was it clear, well timed, responsive to your needs?

Probes: Ask for specific examples.

Main questions about the future:
Can you imagine a fully developed system like this meshing well with your usual way of working? Or would you have to make a lot changes or workarounds? (NOTE: A fully developed system would have all the functions and systems you need to do your job available any time you sign in to a single computer, and information would be shared across all organizations who need it.) What would be the strategic benefits to your organization of working in this way for all G2G systems? What would be the negative impacts on your organization?

Probes:What could be done that can't be done at all today? What efficiencies would be possible? What would you not be able to do that you can do today? What additional work or complexity would be added? Ask for specific examples.

Main future development question:
Now that you've seen the Prototype in action and been part of its development, what would you change about the overall approach that would make it more strategically valuable to state and local governments? What would you keep the same?

Probes: How can myriad local players be represented? How can multiple state agencies be coordinated?