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Bridging the Enterprise: Lessons from the New York State-Local Internet Gateway Prototype



Appendix D: New York State-Local Internet Gateway Prototype Interview Protocol

Policy

Did you encounter information or technology policy issues?

Probes: Confidentiality, security, accountability (e.g. audit trail, records management), internal organizational policies, government wide technical standards, data sharing across multiple state and local organizations. Ask for specific examples.

Main questions about the future:
What policies might need to be developed or changed to support a fully developed G2G portal? Would state or local laws need to change? Standards are policies - what aspects of a G2G portal or application should be standardized and what parts should be left optional?

Probes: Same

Main future development question:
What policies (in the Big P and small p sense) should govern the design, development, and operation of any future G2G portal? How should new or revised policies be developed?

Probes: Who should be involved, how should they be selected, what weight should be given to the various players, how should information be gathered, what decision making process makes sense. Should policies be developed incrementally or should a comprehensive set be created at one time?