Main Prototype question:
Do you feel you and the others in your organization who tested the Prototype had the right skills for working with people, organizations, and computers to use it effectively? What are the most important skills for working in this way?

Probes:By skills, I mean not just technology skills, but also management, communication, knowledge about service programs and how they work, etc. What skills were missing, if any? How did you compensate for them? Ask for specific examples.

Main questions about the future:
If all G2G work moved to this kind of portal environment, what kind of skills and how much training would the people in your organization need to use it effectively? How long do you think it would take to train everyone fully? What kind of user support would be needed for the short and long term?

Probes: What would stop people from using it? Are there people who just won't be able to work in this way, no matter what?

Main future development question:
What skills will be needed by state and local personnel who would design, develop and manage a future G2G portal and its applications?

Probes: Which skills are most important? To what extent do you think these skills are already well developed? Ask for specifics (e.g., analytical, technical, communication, negotiation, project management, etc.).