Appendix D: New York State-Local Internet Gateway Prototype Interview Protocol
Technology
Main Prototype question:
Did your organization have the necessary hardware, software, and Internet access to fully participate in the Prototype test? Do you have a computer connected to the Internet in your own workspace Internet?
Probes: Did people work from home because office technology was inadequate in some way? Is their technology too old to work well in a Web environment? Ask for specific examples.
Main question about the future:
If a fully developed G2G portal were built, does your organization have the hardware, software and Internet access necessary for all relevant employees to use it?
Probes:If no, what kind and how much new technology would be needed? Ask for specific examples.
Main future development question:
To what extent are the technological aspects of a fully developed G2G portal already in place in New York State and local government (e.g. architecture, standards, infrastructure)? What elements are strong, weak, missing?
Which technology elements or key functions should be standardized and which could be flexible?
Probes: Haves and have nots, large vs. small organizations, agency-based vs. statewide IT strategies and architectures, state-level strategies vs. local-level strategies.