Advancing Return on Investment Analysis for Government IT: A Public Value Framework
Anthony M. Cresswell, G. Brian Burke, and Theresa A. Pardo
This white paper provides an analysis process that starts with a high level view of the IT investment and then drills down through successive steps to identify the specific measures and methods that will reveal and document public value. The assessment can be tailored to the size and nature of a particular investment decision. The framework is broad in scope so that it can be applied to virtually any government IT investment – from simple Web sites to government-wide information systems and architectures.
In addition to this white paper, CTG developed five case study reports:
* This material is based upon work supported by SAP. Any opinions, findings, conclusions, or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of SAP.
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