New Models of Collaboration
Guide Home Page
Overview
Case Studies
Comparative Essays
International Colloquium Results
Research Results
Research Team
New Models Project
New Models of Collaboration
A Guide for Managers



Governments around the world are attempting to improve public services through the use of advanced information technology. Increasingly these efforts rely on cross-boundary collaboration among government agencies, the private sector, and non-profit organizations.

This guide focuses on the key elements of these new working arrangements of particular importance to the people who will design and manage them. It is based on the two-year multinational study New Models of Collaboration for Delivering Public Services conducted in a partnership among the Centre Francophone d'Informatisation des Organisations (CEFRIO), in Quebec, the Center for Technology in Government in the US, and the Cellule Interfacultaire de Technology Assessment (CITA) in Belgium.

Overview

This overview outlines the three main dimensions of the study: political context, collaboration models and type of services provided to citizens and businesses. In addition, key management issues such as leadership and trust are highlighted in the guide.

Case Studies
In this section, you will find the stories of a dozen American, Canadian, and European public service delivery projects. Learn about their experiences in developing and implementing collaborative IT-enabled public service delivery projects for social services, business development, public access to information, and other purposes.
Comparative Essays
Four critical success factors are evident across the projects regardless of their purpose or location: leadership, trust, risk management, and communication. These short comparative essays discuss these important elements of project design and management.
International Colloquium Results
"Public-Private Partnership: For Improved Government Performance," was an international colloquium based on the New Models of Collaboration project held in Quebec in October 2002. The two-day event brought together about 40 speakers from around the world. The conference program, summary of selected presentations, and PowerPoint slides are included in this section.
Research Results
Presentations, reports, and published articles based on the New Models of Collaboration research project offer a look at the prevalent strategies in various countries as well as the key research findings.
Research Team