Understanding the Complexity of E-Government: Multi-method Approaches to Social Phenomena
Pardo, T. A. and Gil-Garcia, J. R.
Paper presented at the 66th Annual Conference of the American Society for Public Administration, Milwaukee, WI,
Mon, 07 Oct 2005,
This paper contributes to the ongoing debate about multi-method approaches to studying social phenomena; in this contribution e-government is the social phenomenon of interest. A set of advantages and challenges to multi-method approaches are introduced and then used to frame a case analysis. Two case studies involving multi-method approaches to e-government research are presented to illustrate strategies for responding to implementation challenges in both large-scale and small-scale projects. The case discussion provides new insight into how the challenges to multi-method approaches can be managed.
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