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Untangle the Web: Delivering Municipal Services Through the Internet

Abstract

Landing Your Government on the Web

Getting Started

Gathering Ideas

Setting Objectives

Identifying Costs

Designing the Site

Implementing the Plan

Managing the Service

Evaluating the Impact

Continuing the Work

Additional Resources

Acknowledgements
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Evaluating the Impact

Tips from colleagues

  • "Review site usage statistics and consider the comments you receive to help you determine how to refine the site."
  • "Our evaluation is either a slap on the hand or a pat on the back."
  • "Think to the future and develop a plan for the site's evolution."