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Untangle the Web: Delivering Municipal Services Through the Internet

Abstract

Landing Your Government on the Web

Getting Started

Gathering Ideas

Setting Objectives

Identifying Costs

Designing the Site

Implementing the Plan

Managing the Service

Evaluating the Impact

Continuing the Work

Additional Resources

Acknowledgements
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Managing the Service

Tips from colleagues

  • "Have an immediate backup and diagnosis plan set up in case your server/site goes down."
  • "Put up only content that you can efficiently manage and regularly update."
  • "Adopt policies, procedures, and standards for site design, implementation, and ongoing management functions."
  • "Continually update the whole site, especially the home page. Users want to see new features and know the site is as current as possible."