Web sites represent a new challenge for record keeping. Managing the record created when a user completes an online form is a good example. Understanding how the form captures information and integrates it into business processes is the first step toward managing the business-oriented records.

E-mail messages also pose a record-keeping challenge. Sometimes e-mail represents a quick person-to-person communication, or it can document an action or decision. These messages need to be handled as any other document related to the business of government.