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Untangle the Web: Delivering Municipal Services Through the Internet



Managing the Service

Manage the change

If your Web site is to remain a dynamic and valuable resource, it must keep pace with the way your government works. To accomplish this, you need to continually consider Web content as an integral part of government operations. The following questions may help:

  • What current information and/or services would be delivered more effectively over the Web?
  • What information dissemination and/or services could be complemented by the Web site?
  • Is there potential for the Web site to include new or existing services?
  • How will increased demand and communication be handled?
  • What impact will the new or enhanced Web site have on various staff?