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Untangle the Web: Delivering Municipal Services Through the Internet

Abstract

Landing Your Government on the Web

Getting Started

Gathering Ideas

Setting Objectives

Identifying Costs

Designing the Site

Implementing the Plan

Managing the Service

Evaluating the Impact

Continuing the Work

Additional Resources

Acknowledgements
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Designing the Site

Tips from colleagues

  • Keep the design simple and user friendly. Make the text come up first. Avoid overdoing graphics and pictures.
  • Use simple navigation. Don't make users click more than three times, ideally just once or twice, to locate the information they want.
  • Keep in mind that people have different abilities, hardware, and browsers, and design for these variables.