Providing e-mail access for citizens will expand the number and diversity of correspondence coming into your government offices. Decide whether to have a central e-mail address for all incoming correspondence or provide links directly to the e-mail accounts of elected officials, departments, or government employees. And decide how the mail will be managed. E-mail is still official correspondence, the amount of which will surely increase when it is offered on your site.

The Town of Queensbury Web site provides users with e-mail access to its various departments.