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Untangle the Web: Delivering Municipal Services Through the Internet



Designing the Site

Take the high road

Citizens want solid, factual information presented in an unbiased manner. Give people the information and services they need to live, work, and do business in your community.

Communities can become emotionally divided over contentious hot-button issues. For example, communities along the Hudson River have debated heatedly over whether or not to dredge for PCBs. Other communities face similar contention over the environmentally sensitive land use and site development issues. Your municipal Web site is not the place to take sides, but can be a helpful source of factual information such as hearing dates and legal references.