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Untangle the Web: Delivering Municipal Services Through the Internet

Abstract

Landing Your Government on the Web

Getting Started

Gathering Ideas

Setting Objectives

Identifying Costs

Designing the Site

Implementing the Plan

Managing the Service

Evaluating the Impact

Continuing the Work

Additional Resources

Acknowledgements
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Identifying Costs

Tips from colleagues

  • "The people costs are the main ones. The rest doesn't account for as much."
  • "Detailed, segregated costs are basically irrelevant when you're talking to governments of very small size. The work is just rolled into our regular jobs."