Since most staff who work on Web projects already have other full time jobs, you can run into overtime and job priority issues. These costs are often hard to track, but they were a primary cost for the county and local governments we interviewed. The more the Web site becomes part of day-to-day government operations, the more your government may want to consider creating a dedicated Web master position.

Participants said that in many cases they spent personal time developing and maintaining the Web site without additional compensation. As they took on new Web site duties, their other responsibilities did not decrease.