Think about the services and information citizens, businesses, and local groups want from your government. Can you quickly and easily deliver them on a basic Web site? Establishing a set of concrete goals will help frame the project and drive decisions about design, implementation, and management.

Participants said it was important for them to remember they were creating a government site, not an entertainment one. That helped them keep their objectives clear and simple.

Some of the goals that were established by participants include:

• Creating a 24-by-7 town hall
• Boosting tourism and development
• Making pending legislation more accessible to citizens
• Putting all forms and applications online
• Publishing election results in real time
• Integrating Geographic Information Systems (GIS) to benefit citizens, emergency workers, economic developers, and construction companies