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Untangle the Web: Delivering Municipal Services Through the Internet



Setting Objectives

Identify players (stakeholders) and resources

In order to identify the objectives that work best for you, think about the stakeholders and resources involved. The stakeholders are the people and groups working on the project and affected by it. Your stakeholders may include constituents, municipal departments, elected officials, external government agencies, and other groups that are key to your project's success. Identifying these groups and understanding what they want or need, and how your site will affect them, will help you make decisions about its features.

Compile an inventory of all the resource needs. Identify those that you don't have and develop plans for getting them. Acquiring these resources can involve budget requests or more creative methods such as devising new models for collaborating or sharing resources.