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Untangle the Web: Delivering Municipal Services Through the Internet

Abstract

Landing Your Government on the Web

Getting Started

Gathering Ideas

Setting Objectives

Identifying Costs

Designing the Site

Implementing the Plan

Managing the Service

Evaluating the Impact

Continuing the Work

Additional Resources

Acknowledgements
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Gathering Ideas

Tips from colleagues

  • "Look at a variety of sites-government and non-government-for ideas on what will and won't work for you."
  • "Enlist contributors from throughout your government. Choose people with good knowledge of your municipality (to help provide content) and those who know the Web (to help design the site)."
  • "Educate yourself. Buy a book or take a class on Web design and development."
  • "Ask for assistance from other knowledgeable professionals and organizations."
  • "Don't limit the creativity of your Web master. Channel it."