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Untangle the Web: Delivering Municipal Services Through the Internet

Abstract

Landing Your Government on the Web

Getting Started

Gathering Ideas

Setting Objectives

Identifying Costs

Designing the Site

Implementing the Plan

Managing the Service

Evaluating the Impact

Continuing the Work

Additional Resources

Acknowledgements
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Getting Started

Tips from colleagues

  • "Get support from top elected officials from the start. It'll get everyone else on board."
  • "Educate officials and department staff about the amount of information and cooperation required from them. Also tell them about the potential uses and value of the site."
  • "Enlist the help of colleagues. Tap into their hidden talents and experience."
  • "Work together as a team, but don't get bogged down by committees."