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Untangle the Web: Delivering Municipal Services Through the Internet



Getting Started

Encourage government-wide participation

A strong network of staff is essential for implementing a successful Web site. This network will be used to proceed with many of the steps outlined in this guidebook, including:
  • Getting and maintaining support
  • Gathering ideas
  • Setting objectives
  • Finding the necessary resources
  • Identifying costs
  • Designing the site
  • Creating and maintaining content
  • Implementing the plan
  • Managing the site
  • Evaluating its effectiveness