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Tying a Sensible Knot: A Practical Guide to State-Local Information Systems



Chapter 3. Best Practices

Look for existing models

Any project can benefit from a systematic review of similar efforts in other places. Since private and public sector organizations in this country and others often conduct similar programs, there are nearly always models from which to learn. Academic researchers and non-profit organizations may also have solved a problem, or at least developed part of the solution. There is a lot to learn from success stories and even more to be learned from cases where things didn’t always go as planned. Although most organizations and individuals are more likely to report their successful models rather than their failures.

Best practices research is an organized attempt to learn from the experience of others. It aims at identifying the best possible set of solutions for a given problem. The advantage of best practices research is that it minimizes the possibility of repeating known mistakes and helps planning teams identify all components of a problem.

Models can be found on the World Wide Web, in library online catalogs and CD-ROM databases, from commercial information vendors and at conference sessions and vendor displays. Interviewing experts can yield good results as can posting questions on Internet-based discussion groups. Site visits and technology demonstrations can provide firsthand experience with a system already in use.

"Best practices research is an organized attempt to learn from the successes and failures of others."