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Tying a Sensible Knot: A Practical Guide to State-Local Information Systems



Chapter 2. Principles for Working in the State-Local Environment

Choose the right people for the jobs that need to be done

A project is only as good as the staff assembled to carry it out. In state- local initiatives it is important that both levels of government be well- represented and assigned appropriate responsibilities. It is equally important that the project team have complementary skills and experience in a variety of areas including management, program, administration, technology, and customer service.


A good rule to follow in considering project team members is to identify all project stakeholders and then establish a team that represents the range of interests on this list. A well-respected leader is a critical ingredient as well. Choose one who can build bridges within this diverse constituency.

Individually, team members should:
  • Be committed to achieving project goals
  • Understand and be capable of carrying out their roles
  • Be able to make the necessary time commitment on a day-to-day basis
  • Be available for the long term
  • Possess good communication skills
  • Be willing to represent both their own points of view and others in the larger community
  • Contribute individual expertise to problem-solving while remaining open to a variety of approaches

As a group, the team should:
  • Represent all stakeholders
  • Possess the needed mix of specialized knowledge (on technical, management and policy topics)
  • Possess the needed mix of practical skills (organizational, political, marketing, writing, technical, etc.)
  • Be able to work together toward a common goal
  • Form a strong cohesive unit capable of working cooperatively to identify and solve problems.