The principles outlined above should lead you to well-informed, reasonable expectations about two things: what you should expect from others and what you should be prepared to do yourself to make a state-local project succeed. We’ve summarized these expectations in the following table:

If you are a system designer you should expect ...	If you are a system user you should expect....
* to design a system that meets program goals and the operational needs of users	* the system will be designed to meet your most important programmatic and operational needs
* to make a case to your leaders that sufficient resources need to be invested in the project	* to make a case to your leaders that sufficient resources need to be invested in the project
* to spend a significant amount of time in the field observing and assessing program operations	* the project design will take into account how you actually do business
* to design a system that integrates as much as possible with existing systems and business practices	* to change some of your processes and business practices in order to abide by reasonable standards and take advantage of the new system
* to solicit and act on comments and recommendations made by users	* your experience and knowledge, especially related to direct service delivery will be given full consideration
* to commit a substantial amount of time, staff and other resources to activities that define, design, test, and implement the new system	* to commit a substantial amount of time, staff and other resources to activities that define, design, test, and implement the new system
* to communicate regularly with users and offer ample opportunity for them to influence the design-in- progress	* to devote time to the review and improvement of interim products, prototypes, and other partial results
* to compromise on your desires for a standard statewide solution	* to compromise on your desires for a customized solution
* to take into account the need to link this system with other systems	* to advise designers about the necessary linkages to other related state & local and non- governmental systems
* to prepare, deliver, and maintain effective training material and other support services	* to devote sufficient time and resources to staff training, to have ready access to ongoing support services
* to encounter problems and work cooperatively with users to resolve them	* to encounter problems and work cooperatively with designers to resolve them