Performance measures give your stakeholders a concrete way to assess how the project is doing relative to their expectations, and identify where improvements are needed. Examples of performance measures include indicators of customer satisfaction, cost efficiency, time savings, dollar savings, improved accuracy rates, and quicker case dispositions. Remember that many initiatives have the potential to save money, but they can also be expensive to design and implement. These up-front costs make it especially important to capture the intangible benefits - such as increased public confidence. In order to retain support and funding beyond the initial approvals, state how and when you will give progress reports against the performance measures established in your business case.