Chapter 3. Preparing a business case
A problem statement clearly defines the problem, need, or opportunity. When developing a problem statement for your business case, the key is to state the problem in terms of public service. You want to explain, for example, how the public is impacted by the inability of justice agencies to easily share information, or how the lack of network availability prevents local governments from receiving timely payments of state funds. Find several true stories that illustrate the problem and its consequences for real people. Draw on the process maps from your analysis to show how and why the problem occurs.